Terms and conditions

Article 1: object

These General Conditions of Sale define the contractual relations with our customers.

Any order placed via the Internet implies acceptance of these Terms and Conditions of Sale. If a condition were to fail, it would be considered to have been governed by the practices in force in the sales sector.

The general terms and conditions of sale may be adapted or modified at any time. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.

Article 2: Company Contact Information

For any information or questions, we are at your disposal:

Telephone sales department: +33 (0)9 77 55 16 55 (cost of a local call from a landline)

Monday to Friday from 08:00 to 17:00

Mailing address:

International customer serviceDMPS  Ι.Κ.Ε.
3ης Σεπτεμβρίου 144 - 11251 / 144th 3rd Septemvriou str, 11251
Αθήνα - Ελλάδα / Athens - Greece

INNOV-SANTÉ is a brand of DMPS

Article 3: Order

The customer places his order according to the process in force on the site. A click on the icon "Add to my order", implies the acceptance of the prices, volumes and quantities of the products put in the basket.

All orders are preceded by the opening of an account with the customer identification. It’s required for the customer to provide all the information necessary for delivery: Name, address, access code, floor, phone number to which it can be attached on the day of an appointment.

The information recorded is considered as proof of the transactions concluded between the company and its customers. The company reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order.

Article 4: Rates

The prices of our products are indicated in euros (€). The contribution to the processing, shipping and transport costs will be applied and specified at the time of the validation of the order.

The company reserves the right to change prices at any time but the products will be billed based on the rates in effect at the time of registration of the order.

Article 5: Product availability

The offers of products and prices are valid as long as they are visible on the site, the offers are valid subject to availability.

When an order is placed on the site www. innov-sante.com, we undertake to check the availability of the product (s) ordered (s) and keep you informed. If the goods in question are unavailable, we will notify you within three (3) days.

In case of unavailability or more than 30 days, we may offer you a similar product or not validate your transaction.

Article 6: Retraction period

All items may be exchanged or refunded within the legal and contractual deadlines, except for personalized products that would no longer be likely to be marketed after a possible return (optional color, special dimensions, etc.).

The customer has a withdrawal period of fifteen days from the delivery of the ordered products.

If the customer uses this right of withdrawal, the return of products must be in their original packaging, in perfect condition, accompanied by all accessories and possible notices and with the return slip, duly completed. The customer will inform the company of the return and will be advised, according to the products, on the mode of transport and the return address recommended. Items returned incomplete, damaged, used or soiled cannot be returned.

The company is required to exchange the goods or refund the amounts paid by the customer for the returned goods. The return costs are the responsibility of the customer. The refund is due within a maximum period of fourteen days from the day the customer has informed the merchant of his intention to retract.

Article 7: Delivery

For deliveries and withdrawals in deliveries points, it is imperative to bring at least one piece of identity, corresponding to the identifying information written in the customer file.

For home deliveries, it is necessary that a person is present in the day at the place of delivery (with ID or even above), otherwise, the costs of the new delivery are the responsibility of the customer. If home delivery is not possible, we can deliver at the workplace during the day.

The delivery is made either by direct delivery of the product to the buyer, or by simple notice of availability, or by delivery to a shipper by a carrier.

Delivery times are only indicative and cannot give rise, on the part of the buyer, to the cancellation of the order or to a claim for damages in case of delay due to any event. In case of doubts, the customer can inquire information’s, before placing an order with the company.

In the case of a delivery by a carrier, or any authorized person, it is advisable, for the customer, to check the contents of the received parcels. The customer will take a time necessary for verification at the time of delivery. The recipient must mention on the delivery note, any anomaly. He will have to check on delivery, the parcels in detailed, inside (contents of the parcels), as external aspect (cardboard damaged).

Products travel at the risk and peril of the buyer to which it belongs. In case of missing or damaged, the customer has to make any necessary finding and confirms its reserves by extrajudicial document or by registered letter with acknowledgement of receipt from the carrier and www. innov-sante.com within three days of receiving the goods.

The customer recognizes that the company can practice partial deliveries in case of stock shortage on some references.

The company reserves the right to modify its prices at any time but the products will be invoiced on the basis of the tarifs in force at the time of the recording of the order except if a significant correction of the tariffs was due to a variation of price of one of our suppliers in which case we can cancel the order without compensation.

The products are shipped at the normal rate, a delivery time of 10 working days from the dispatch of the package. Shipping costs are free.

We ask for your phone number when ordering to be able to quickly contact you in case of delivery problem or order.

Article 8: Billing

The invoice will be immediately addressed to the signatory of the purchase order, holder of an account with the company.

Article 9: Payment

The principle of payment on a website is to enjoy a good price and in return to pay in advance by credit card or check the order.

The company warns customers that payments by credit card are subject to special attention. Such as payment by credit card is redirected to a secure system, no credit card number is stored in our systems.

For payment by check, you must send it with your order to the address of correspondence indicated in article 2 above.

The customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing and justifying his identity the correspondence address indicated in Article 2 above.

3D Secure is an Internet secured payment protocol developed by Visa to increase the security level of e-transactions, then adopted by Mastercard. The basic principle is to ask the cyber buyer, in addition to his credit card number, information independent of said card. His date of birth, for example, or some other personal item. Sites that accept this type of authentication can then display the "Verified by Visa" or "MasterCard Secure Code" logos on their pages. The implementation of this protocol goes hand in hand with the activation from 1 October 2008 of what is called the "Liability Shift", that is the transfer of responsibility of the merchant to the merchant's bank in case of the use of a Fraudulent credit card of a customer.

Article 10: Guarantee

Any guarantee is excluded in case of misuse, negligence or lack of maintenance on the part of the Customer.

Article 11: Default of payment

In the event that the company cannot obtain the payment of its invoice (unpaid, account blocking, etc.) all the costs generated for the recovery of the payment will be borne by the customer (interest on late payment, fees justice, etc.). Interest on late payment is calculated at the basic bank rate plus six points.

Article 12: Retention of title

The company expressly reserves the ownership of the goods delivered until full payment of their price in principal and interests. In the absence of full payment of the price of the products in principal and interest, the company may, at any time, take back the products at the customer. Does not constitute payment within the meaning of this clause the delivery of a title creating an obligation to pay (cash or otherwise). The above provisions do not preclude, from the moment of delivery or transfer to the buyer, the risk of loss or deterioration of the goods as well as any damage they may cause. The equipment is sold with a retention of title. The company reserves the right to take back the material and to terminate the contract of sale in case the payment does not occur in its entirety.

Article 13: Confidentiality

The information communicated on the website www.innov-sante.com for the processing of an order will remain confidential. On request, the customer has the right to consult, modify, rectify and delete the data he has provided. He has the right to access, rectify and delete his data and to oppose their treatment. If the customer wishes to exercise it, he can write by indicating his last name, first name, address, email (and if possible his customer reference to accelerate the taking into account of his request) to the address of correspondence indicated with the Article 2 above. By continuing your navigation on this site, you must accept the use and writing of Cookies on your connected device. These Cookies (small text files) make it possible to follow your navigation, to update your basket, to recognize you during your next visit and to secure your connection. For more information and to set up tracers: http://www.cnil.fr/vos-obligations/sites-web-cookies-et-autres-traceurs/que-dit-la-loi/.

Article 14: Litigation

This contract is subject to the law of the customer's country.

Article 15: Disclaimer

Our products are not intended to diagnose, cure or prevent any disease. The information contained in this site is in no way a substitute for personal consultation with your doctor and does not constitute medical advice. The content is for informational purposes and does not constitute a prescription substitute prescribed by your doctor. Our products should not be used for self-diagnosis and self-treatment. If you have an illness or think you have one, contact your doctor immediately. Read the instructions and modes of administration of our products carefully. The results may vary. If any problems occur, stop taking this product and consult your doctor.